{"status":403,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"System Update (Saturday 05/Oct/2024 - 8.00am to 12.00pm)","userInitialAnnouncementMessageWiki":"<p>1) Date: Saturday, October 5, 2024<br> 2) Time:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Update Window: 8:00 am to 12:00 pm ( GMT -6 )</li>\n <li>Monitoring: 12:00 pm to 3:00 pm ( GMT -6 )</li>\n</ul>\n<p>3) Impact:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>During the Maintenance Window, there may be slight instability in the portal, intermittent availability of our services, and/or error messages.</li>\n <li>During the Monitoring period, our team will be attentive to ensure that all systems are working correctly.</li>\n <li>Once the Update/PRD is completed, a notice will be sent indicating that the systems are fully operational.</li>\n</ul>\n<p>4) Recommendations:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Our recommendation is to wait until the Update Window ends to resume using the portal.</li>\n <li>Throughout the Update Window, it is not necessary to raise tickets in Service Desk.</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"System Update (Saturday 05/Oct/2024 - 8.00am to 12.00pm)","announcementMessage":"1) Date: Saturday, October 5, 2024\n2) Time:\n- Update Window: 8:00 am to 12:00 pm ( GMT -6 )\n- Monitoring: 12:00 pm to 3:00 pm ( GMT -6 )\n\n3) Impact:\n- During the Maintenance Window, there may be slight instability in the portal, intermittent availability of our services, and/or error messages.\n- During the Monitoring period, our team will be attentive to ensure that all systems are working correctly.\n- Once the Update/PRD is completed, a notice will be sent indicating that the systems are fully operational.\n\n4) Recommendations:\n- Our recommendation is to wait until the Update Window ends to resume using the portal.\n- Throughout the Update Window, it is not necessary to raise tickets in Service Desk.","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","announcementHeader":"Actualizacion (Sábado 05/Oct/2024 - 8.00am a 12.00pm)","announcementMessage":"1) Fecha: Sábado, 5 de Octubre de 2024\n2) Horario:\n- Ventana de Actualización: de 8:00 am a 12:00 pm ( GMT -6 )\n- Monitoreo: de 12:00 pm a 3:00 pm ( GMT -6 )\n\n3) Impacto:\n- Durante la Ventana de Mantenimiento se podrían presentar ligera inestabilidad en el portal, intermitencia en la disponibilidad de nuestros servicios, y/o mensajes de error.\n- En el periodo de Monitoreo, nuestro equipo estará atento para asegurarse de que todos los sistemas funcionen correctamente.\n- Una vez concluida la Actualización/PRD se mandará un aviso indicando que los sistemas se encuentran completamente operacionales.\n\n4) Recomendaciones:\n- Nuestra recomendación es esperar a que termine la Ventana de Actualización para reanudar el uso del portal.\n- A lo largo de toda la Ventana de Actualización, no es necesario levantar tickets en Service Desk.","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c1330bd9-bbfb-4fc6-8e4c-cf6074d2f3ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Y2Y0MzE3ZS0wNmRjLTQyNDItOTdlMy1jNzc3MTU1ZTM2ZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxMzMwYmQ5LWJiZmItNGZjNi04ZTRjLWNmNjA3NGQyZjNlZiI6WyJyZWFkIl19LCJleHAiOjE3Mjg1OTQ4OTAsIm5iZiI6MTcyODU5NDI5MH0.B9WsDVdjGrJRkcyRR1liBAMC1nMu2OQSKni1m0msxls&client=7cf4317e-06dc-4242-97e3-c777155e36fb&height=300&mode=fit","bannerMediaApiFileId":"c1330bd9-bbfb-4fc6-8e4c-cf6074d2f3ef","useDefaultBanner":false,"isBannerAvailable":true},"errorMessages":["You don't have permission to view this portal."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}

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