{"status":403,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Service Failure QA Environment (6/Dec/2024)","userInitialAnnouncementMessageWiki":"<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/add.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Incident: On Friday, December 6th at 9:00am (GMT-6), users were unable to authenticate on the Axosnet platform, and as a consequence, they were unable to use our Solutions (ACS, AxosMoney, ACP, etc.) in the Quality Environment.<br> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/add.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Cause: Failure in the user authentication service.<br> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/add.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Impact: Users were unable to access the QA Environment, receiving error messages in their credentials.<br> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/add.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Solution: A new server was enabled.<br> The System/Environment was restored at 9:00pm (GMT-6).<br> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/add.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Important: The Production environment was not affected at any time by this incident.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Service Failure QA Environment (6/Dec/2024)","announcementMessage":"(+) Incident: On Friday, December 6th at 9:00am (GMT-6), users were unable to authenticate on the Axosnet platform, and as a consequence, they were unable to use our Solutions (ACS, AxosMoney, ACP, etc.) in the Quality Environment.\n(+) Cause: Failure in the user authentication service.\n(+) Impact: Users were unable to access the QA Environment, receiving error messages in their credentials.\n(+) Solution: A new server was enabled.\nThe System/Environment was restored at 9:00pm (GMT-6).\n(+) Important: The Production environment was not affected at any time by this incident.","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","announcementHeader":"Incidente Ambiente QA (6/Dic/2024)","announcementMessage":"(+) Incidente: El día viernes 6 de diciembre a las 9.00am (GMT-6) no fue posible a los usuarios autenticarse en la plataforma de Axosnet, y como consecuencia no pudieron usar nuestras Soluciones (ACS, AxosMoney, ACP, etc.) en Ambiente de Calidad.\n(+) Causa: Falla en el servicio de autenticación de usuarios.\n(+) Impacto: Usuarios no pudieron acceder al Ambiente de QA, al recibir mensajes de error en sus credenciales.\n(+) Solución: Se habilitó un servidor nuevo. El Sistema/Ambiente quedó restablecido a las 9.00pm (GMT-6).\n(+) Importante: El ambiente de Producción no fue afectado en ningún momento por este incidente.","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c1330bd9-bbfb-4fc6-8e4c-cf6074d2f3ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Y2Y0MzE3ZS0wNmRjLTQyNDItOTdlMy1jNzc3MTU1ZTM2ZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMxMzMwYmQ5LWJiZmItNGZjNi04ZTRjLWNmNjA3NGQyZjNlZiI6WyJyZWFkIl19LCJleHAiOjE3MzQwOTUyNDEsIm5iZiI6MTczNDA5NDY0MX0.-Yfe1Dygg2lFv13zylFkMetQQIF6qjzRzfZIJnTSEgg&client=7cf4317e-06dc-4242-97e3-c777155e36fb&height=300&mode=fit","bannerMediaApiFileId":"c1330bd9-bbfb-4fc6-8e4c-cf6074d2f3ef","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"errorMessages":["You don't have permission to view this portal."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}

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